Terms of service
The ground rules for using this website and booking cleaning with us.
These terms are a plain-English draft and should be reviewed by an attorney licensed in Nevada before you rely on them.
Last updated: October 22, 2026
These terms apply to ottercleaners.com and to cleaning services provided by Otter Cleaners LLC ("Otter Cleaners", "we", "us"). Your written quote or service agreement may include more specific terms. If it does, those terms take priority for your service.
Using this website
You're welcome to use this website to learn about our services, request a quote or apply to work with us. Please send accurate information and don't misuse the forms. You may print and share our office cleaning checklist for your own business use; please don't republish it as your own.
Quotes
Quotes are based on what we see at the walkthrough and the scope written in the quote. A quote is valid for 30 days. If your space or needs change significantly, we may update the price, and we'll always tell you before we do.
Service and scheduling
- We clean to the written scope for your account. Tasks outside the scope are quoted separately.
- You agree to give our crew safe access at the agreed times, including keys, codes and working utilities.
- If we can't get in because of access problems on your side, the visit may still be charged.
- We don't handle sharps, regulated medical waste or hazardous materials.
Free first cleaning offer
Your first cleaning is free when you book 2 or more. New customers. Applies to one standard cleaning visit; excludes move-out and post-construction. One offer per business location. The free visit is the first visit of a booking of two or more cleanings. The offer has no cash value and can't be combined with other offers.
Payment
Invoices are due on the terms shown on the invoice. Recurring service is billed monthly. We may pause service on accounts more than 30 days overdue, after giving notice.
Cancellation
There's no long-term contract. Recurring service is month to month and either side can end it with 30 days' written notice; email counts. One-time jobs cancelled with less than 24 hours' notice may be charged a cancellation fee stated in your quote.
Quality guarantee
If something within your scope is missed, tell us within 24 hours of the visit and we'll come back and fix it, free. This is your main remedy for a missed task.
Damage and insurance
We're insured and bonded. If you believe our crew damaged something, tell us in writing within 72 hours so we can look at it and, where appropriate, file a claim. We're not responsible for pre-existing damage, normal wear, or items that weren't secured or that fail from age or defect.
Limitation of liability
To the extent the law allows, our total liability for any claim related to our services is limited to the amount you paid for the service involved in the claim, except where our insurance covers more.
Governing law
These terms are governed by the laws of the State of Nevada. For services performed in Arizona, any rules that Arizona law requires also apply.
Changes
We may update these terms from time to time. The date at the top shows when they last changed.
Contact
Otter Cleaners LLC · ben@ottercleaners.com · (702) 829-0105