Questions office managers ask us

It depends on the size of your space, what's in it, and how often you want it cleaned, so we don't publish rates. Instead we do a free walkthrough and send a fixed monthly price in writing within a day.

No. You get a fixed price for an agreed scope. If a visit takes us longer than expected, that's our problem, not an extra line on your invoice.

Your first cleaning is free when you book 2 or more. New customers. Applies to one standard cleaning visit; excludes move-out and post-construction. The free visit is your first scheduled cleaning, and it's a good way to see our work and photo reports before you pay for a visit.

After your business closes, usually in the evening. Early-morning and weekend visits are available for buildings that are busy at night. We'll agree a time window during the walkthrough and stick to it.

Keys are logged and tagged with a code, never your business name or address. We ask you to set up a separate alarm code for our crew, so your alarm log shows exactly when we arrived and left. If you change locks or codes, we update our records the same day.

Any time. We answer the phone 24/7 at (702) 829-0105, so if an alarm code changes at 10pm or a restroom needs attention before a 7am meeting, you'll reach a person. Texts and emails get a reply within a day.

Wherever possible, yes. A regular crew learns your space and your preferences. When someone is out, a replacement works from the same written checklist.

Yes. We bring cleaning products, microfiber cloths, mops and vacuums. If you have preferred products, for scent or allergy reasons, we're happy to use yours.

We bring all cleaning products and equipment. For paper goods, soap and trash liners, you can supply your own or we'll stock them and add them to your monthly invoice.

Carpet shampooing, floor stripping and waxing, exterior windows above the ground floor, and moving papers on cluttered desks are quoted separately or left alone. We don't handle sharps, regulated medical waste or hazardous materials. Your written scope lists exactly what's in and out.

Yes, on every job. We provide a certificate of insurance before your first cleaning, and we can name your company or your landlord as certificate holder if your lease requires it.

Yes. Everyone who works in your space passes a background check before they're given keys or codes, and is trained on lock-up and alarm procedures.

No. Service is month to month. If you want to stop, give us 30 days' notice in writing; email is fine. There's no cancellation fee.

Tell us by phone, text or email. We come back within 24 hours to fix it, free, and we update your checklist so it doesn't happen again. The photo report from each visit makes it easy to see what was done.

Yes. Add a room, drop a task or change the frequency any time. Small changes go straight onto your checklist; bigger ones get a revised quote first.

Yes. We clean waiting rooms, exam and operatory rooms, restrooms and staff areas using EPA-registered disinfectants with the correct contact times. See medical & dental cleaning for the full protocol.

Crews are trained not to open files, read charts or touch screens, and to leave shred bins alone. We can sign a confidentiality agreement before we start.

Walkthrough within 2 days. Most accounts start the following week. If you're in a hurry, tell us and we'll do our best.

The Las Vegas valley, including Las Vegas, Henderson, North Las Vegas, Summerlin, Spring Valley and Paradise, and the Tri-State: Laughlin, Bullhead City and Fort Mohave. See Las Vegas valley and Tri-State.

We spend 20 to 30 minutes walking your space with you, noting room types, floor types, traffic, access and anything you want done differently. You'll get a written scope and fixed price within a day.